Current Situation
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Food is often cold because of an issue regarding the kitchen’s infrastructure. The temperature falls too quickly i.e. within 15 minutes to a level which is not ideal. The caterer is aware of the situation and has ordered supplementary heating equipment;
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Water distribution will be improved;
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A second machine for hot chocolate/coffee will be in place soon in the secondary canteen;
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Sauces are considered by the majority of the users as fine though the caterer will keep an eye on it;
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The caterer will try its best to improve service.
Remarks
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Children who have lost or forgotten their card obviously get their food after having re-registered themselves. This concerns mainly P1, P2 and P3. This isn’t a problem although it costs time;
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If the system with the cards is accepted by all parties it will be possible for parents (and teachers) to see on a daily basis if their child has eaten in the canteen and who hasn’t for whatever reason (e.g. playing outdoors).
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If children need/want more to eat, they can ask without any problem for a 2nd or 3rd portion (excluding meat and fish);
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No issue with fruit. If something is missing (e.g. bananas), it is replenished very quickly;
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No issue with the salad buffet.
Outlook
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There will be a Christmas tombola and eight winners will be invited to a candlelit dinner at school;
Opinion
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The caterers are trying to do their best;
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They ask for immediate remark/e-mails if something does not work.